Email support
Your support inbox worked through every day, oldest and most urgent first.
Customer support virtual assistant
Every customer, answered fast.
4.9/5· 817+ reviews
A customer support virtual assistant answers your customers' emails, chats and messages: order questions, returns, product questions and FAQs. Webicode's dedicated VAs work in your inbox or helpdesk during your business hours, from $299/month.
- Dedicated VAOne assistant who learns your business
- Your business hoursWorking in US or UK time
- Weekly reportEvery task and hour logged
- From $299/monthMonthly hour packs
Waiting: 30
Example inbox for an online store
- #2201 Where is my order?Live chat · tracking sentSolved
- #2202 Change delivery addressEmail · address updated before shippingSolved
- #2203 Bulk order discount?Email · needs your pricing decisionSent to you
Tasks
What does a customer support VA handle?
The questions that fill your inbox every day, answered in your tone, with anything unusual passed to you.
Live chat
Website chat covered during your busiest hours, so buyers get answers before they leave.
Order questions
Tracking, delivery changes and cancellations handled in your store admin.
Returns and exchanges
Return requests checked against your policy, with refunds sent for your approval.
Product questions
Sizes, stock and how-to questions answered from your product information.
Social and WhatsApp messages
Instagram, Facebook and WhatsApp Business messages answered in one place.
Escalations
Anything that needs you comes with a short summary and a suggested reply.
Saved replies and FAQs
Saved replies and help pages written and kept up to date as questions change.
An example week
A week with your support VA.
- MondayClear the weekend inbox: 38 tickets
- TuesdayCover live chat during your busiest hours
- WednesdayProcess 4 returns and exchanges
- ThursdayAdd 5 new saved replies to your helpdesk
- FridayWeekly report: tickets, reply times and top questions
Platforms
Works in the tools you already use.
Email inboxes
Gmail, Outlook and shared support inboxes, with labels so nothing is answered twice.
Helpdesks and live chat
Zendesk, Gorgias, Freshdesk, Tidio, Shopify Inbox and similar tools.
Messages
WhatsApp Business plus Instagram and Facebook direct messages.
How it works
How does a support VA start?
Your VA is ready to work within the first week. You send tasks; we handle the rest and report back every week.
- Day 1
Discovery call
We learn your website or store, your tools and the tasks you want off your plate.
- Week 1
Access and checklists
We set up safe access and write step-by-step checklists for your recurring tasks.
- Week 1
Trial tasks
Your VA starts with a few real tasks while you check the work and give feedback.
- Every week
Daily work and a report
Your VA works through the task list each day. A weekly report shows what was done and the hours used.
Pricing
How much does a customer support VA cost?
Pick a monthly hour pack. Your VA's hours can go to website tasks, order tasks or both.
$299/month
For a small website or store that needs regular help each week.
- 20 hours a month
- Dedicated VA
- Website or order tasks
- Weekly report
$899/month
For a busy store or website with daily orders and updates.
- 80 hours a month
- Dedicated VA
- Website and order tasks
- Weekly report
$1,599/month
For a growing business that wants a full-time assistant.
- 160 hours a month
- Dedicated VA
- Website and order tasks
- Weekly report
Prices in USD. Need more hours, more than one assistant or a mix of VA and developer time? Ask for a custom quote. Paid apps, plugins and shipping costs are separate.
Give every customer a quick, friendly answer.
A dedicated VA answers emails, chats and messages in your business hours, from $299/month.