Order processing
Check new orders and payments, update statuses and flag anything unusual.
Order management virtual assistant
Every order processed, shipped and answered.
4.9/5· 817+ reviews
An order management virtual assistant runs the daily work in your online store: processing orders, adding tracking, handling returns, answering customers and keeping stock right. Webicode's dedicated VAs work in WooCommerce and Shopify, from $299/month.
- Dedicated VAOne assistant who learns your business
- Your business hoursWorking in US or UK time
- Weekly reportEvery task and hour logged
- From $299/monthMonthly hour packs
Today's orders: 18
Example queue for an online store
- #1042 – #105514 orders packed, tracking addedShipped
- #1056Payment check before shippingProcessing
- #1031 returnRefund prepared, waiting for youApprove
- Customer emails11 replied, 0 waitingDone
- Low stock2 products flaggedFlagged
Tasks
What does an ecommerce virtual assistant do?
Everything between a customer clicking “buy” and a happy repeat order, done every day.
Shipping and tracking
Create shipping labels, add tracking numbers and send shipping updates.
Returns and refunds
Handle return requests and prepare refunds for your approval.
Customer emails
Answer order questions by email or chat in your tone of voice.
Stock and inventory
Keep stock levels right, mark sold-out items and flag low stock.
Product uploads
New products with variations, prices, photos and descriptions.
Coupons and sales
Set up discount codes, sale prices and seasonal offers on time.
Daily sales summary
A short daily note of orders, problems and anything that needs you.
Platforms
WooCommerce and Shopify order management.
Your VA works inside your store's own admin, with their own login and only the permissions they need.
WooCommerce
Orders, statuses, notes, refunds, stock and product uploads in WordPress. Store problems that need code go to our WooCommerce developers.
Shopify
Fulfilment, tracking, returns, inventory, discount codes and customer replies from the Shopify admin and your support inbox.
How it works
How does an order management VA start?
Your VA is ready to work within the first week. You send tasks; we handle the rest and report back every week.
- Day 1
Discovery call
We learn your website or store, your tools and the tasks you want off your plate.
- Week 1
Access and checklists
We set up safe access and write step-by-step checklists for your recurring tasks.
- Week 1
Trial tasks
Your VA starts with a few real tasks while you check the work and give feedback.
- Every week
Daily work and a report
Your VA works through the task list each day. A weekly report shows what was done and the hours used.
Pricing
How much does an ecommerce virtual assistant cost?
Pick a monthly hour pack. Your VA's hours can go to website tasks, order tasks or both.
$299/month
For a small website or store that needs regular help each week.
- 20 hours a month
- Dedicated VA
- Website or order tasks
- Weekly report
$899/month
For a busy store or website with daily orders and updates.
- 80 hours a month
- Dedicated VA
- Website and order tasks
- Weekly report
$1,599/month
For a growing business that wants a full-time assistant.
- 160 hours a month
- Dedicated VA
- Website and order tasks
- Weekly report
Prices in USD. Need more hours, more than one assistant or a mix of VA and developer time? Ask for a custom quote. Paid apps, plugins and shipping costs are separate.
Get your evenings back from order admin.
A dedicated VA processes orders, ships, answers customers and keeps stock right, from $299/month.